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Accident & Collision Repair

Accident & Collision Repair is a specialized service dedicated to restoring vehicles to their pre-accident condition, ensuring both cosmetic and structural integrity

What is Accident & Collision Repair?

Accident & Collision Repair involves a comprehensive process of repairing and restoring vehicles that have been damaged in an accident or collision. This service encompasses a wide range of repairs, from minor dents and scratches to major structural damage.

Expert technicians at Gateway Auto - Service & Collision Center use advanced tools and techniques to meticulously repair the vehicle's body, frame, and paintwork. The process may include panel beating, welding, frame straightening, and repainting, all aimed at reviving the vehicle's aesthetics and functionality.

The goal is to restore the vehicle to its original state, ensuring that it looks and operates as it did before the accident, with an emphasis on safety and quality.

When or why do you need it?

Accident & Collision Repair becomes essential when your vehicle has been involved in a collision or accident, resulting in external or internal damage. Whether it's a minor fender bender, bumper scratch or a major crash, these repairs are crucial for maintaining the safety, performance, and appearance of your vehicle.

At Gateway Auto - Service & Collision Center, we understand the importance of addressing such damages promptly to prevent further deterioration and to ensure the vehicle meets safety standards.

Our expert team works diligently to repair and restore your vehicle, focusing on both structural integrity and aesthetic appeal, so you can get back on the road with confidence and peace of mind.

How can Gateway Auto help?

We believe quality shouldn’t break the bank. We understand the financial strain unexpected repairs can bring, so we provide competitive rates and financing without compromising on the quality of our top-notch mechanical and collision repairs.

Easy, hassle-free experience

Booking an appointment with Gateway Auto is as easy as a few clicks online or a phone call with our friendly team. Walk-in appointments are welcome for all free body repair estimates.

Omaha’s Choice for Accident & Collision Repair Services

Whether you got caught in a hail storm or an accident on the freeway, we know how damage to your vehicle can interrupt your flow. After working in the body repair business for over two decades, we understand how to get you back on the road with quality body repair.

Gateway Auto joined an elite group of less than 15 percent of collision centers nationwide that have met I-CAR's rigorous Gold Class standard.

Body labor services performed are guaranteed against any defect in workmanship for as long as you own your vehicle.

Frequently asked questions

If it's a car, we'll fix it. If it's a question, we'll answer it.

Will my vehicle's paint match after a repair?

Yes! Our skilled technicians use color-matching techniques and high-quality paint to ensure a seamless finish that matches the rest of the vehicle.

Can I repair scratches and paint damage myself?

While DIY scratch repair kits exist, our professional repair ensures a seamless finish and proper color match, especially for deep or extensive damage.

Can bumper and fender damage affect my vehicle's safety?

Yes, damaged bumpers and fenders can compromise your vehicle's safety systems and structural integrity, affecting performance during collisions. It's best to have your vehicle's damage diagnosed promptly after an accident.

Will my vehicle's paint match after a dent repair?

Our skilled technicians use advanced color-matching techniques and high-quality paint to ensure a seamless finish that matches the rest of the vehicle after a repair.

Will the parts be ordered before I drop off my vehicle for repairs?

Yes. Regardless upon if this is being approved through insurance, or private pay, we generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off shortly after. This enables us to provide a quicker turnaround time by not waiting for parts. If your vehicle is found unsafe to drive, we would then help you arrange for a rental vehicle as soon as possible.

Where do I get my claim number?

Claim numbers are issued by your insurance company when you report your accident. Your insurance representative will provide this information to you. Simply bring this in with you when you come to Gateway Collision Center and we will handle the rest.

When can I drop my vehicle off?

We have a 24/7 hour drop-box at the front of our building where your keys and information will be safely stored. You may also have your vehicle towed to our location at anytime and we will handle the rest!

What is betterment?

Betterment is parts that need replacement after wearing out with use and time. I.E., batteries, suspension parts, and tires can be subject to betterment during the repair process when they are replaced. Note that betterment is pro-rated based on actual age and miles of your vehicle and determined by your insurance company.

The other insurance company says my vehicle is a total loss, what does that mean?

The cost of repairs plus the value of the vehicle in damaged condition (salvage value) is greater than the actual cash value (ACV) of the vehicle prior to the accident. You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantee all repairs with a Lifetime Warranty. This is a lifetime warranty on all body repair labor services and paint work performed for as long as you own your vehicle.

If my vehicle’s frame is damaged is it a total loss?

No. A vehicle is only a total loss when the price of the repairs exceeds the insurance companies determined value of your vehicle. Most cars today are also built using a unibody design. If the frame section is bent beyond repair, this section can be replaced. Our I-CAR Gold Class certified technicians, with the help of our state-of-the-art frame measuring system, can restore your vehicle to its original factory specifications.

How long will the repairs to my vehicle take?

Our team will give you an estimate of the time it will take to complete the repairs to your vehicle. Our goal is to provide a quality repair in the shortest amount of time possible. Repair time is dependent on the extent of the damage. We will start by dis-assembling your vehicle to eliminate any unknowns. We will then formulate an estimate with repairs needed, the cost and how long the repairs will take.

How can I get a rental car and will my insurance pay for it?

Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered. Gateway Collision Center will work with the rental company to setup a pickup and drop-off of your rental on-site at our location.

How is the Actual Cash Value (ACV) determined?

The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service to determine pre-accident value. The owner should also determine the value independently. Sometimes, if you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.

Do you repair all types of vehicles?

We repair and paint all types of cars, trucks and SUV's. Yes, even hybrid and electric vehicles too.

Do I need to go to the dealership for repair to maintain my manufacturer's warranty?

We receive this question quite often. Simply put, Independent Collision Repair facilities have access to and use the same parts as the dealership in the repair process.

Do I have to pay a deductible?

Your deductible will be determined by your insurance policy. If you need to learn more about your deductible and the amount you owe, please contact your insurance agent. It is your responsibility to pay Gateway Collision Center when you pick up your vehicle.

Can I decide where to take my vehicle to get repaired?

Always be sure to remember: In the state of Nebraska, no matter who the insurance company is, it's always the vehicle owners choice on where the repairs will be completed. It is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop.

How can we help?

An FAQ section can only get you so far. Still have questions or want more information than what's provided in our FAQs? Our friendly team of experts is happy to help.

What is it like to get your damaged vehicle fixed by Gateway Auto?

Trusted, efficient and designed to keep you moving. We go the extra mile to make sure you're comfortable and confident throughout the entire repair process.

A rear view of a Gateway Auto service advisor answering the phone at the front desk

Free estimate

Our body repair estimates are completely free and available with no appointment necessary.

We work with all insurance companies and build every estimate with a state-of-the-art manufacturer database that ensures the utmost accuracy on pricing and procedure for every recommended repair and part.

A Gateway Auto courtesy car parked in the driveway of a suburban home

On-site rental car pickup and dropoff

We know getting damage to your vehicle can be stressful, so we take care of the logistics in an effort to keep your life in motion. Gateway Collision Center works with Enterprise Rent-A-Car and will setup a pickup and drop-off of your rental on-site at our location.

A computer monitor displaying a repair estimate with a technician preparing a vehicle to be painted in the background

Stay in the loop

We clearly communicate with you, sending updates as your vehicle moves through each stage of the repair process.

The front of a red car getting soap rinsed off during a manual wash

We restore your ride

Get back on the road looking as good as new. With every service, your vehicle will get a final check and complimentary carwash + interior clean from our quality assurance team.

An exterior photo of the Gateway Auto Service and Collision Center front entrance

Drive with peace of mind

Body labor services performed by Gateway Auto are protected by a lifetime service warranty, guaranteed against any defect in workmanship for as long as you own your vehicle.

All your automotive needs under one roof

Gateway Auto offers service, collision, fleet and quality vehicle sales under the same trusted brand to ensure you stay on the road with a team by your side.

After their first visit, our average customer has been returning to Gateway Auto for more than 10 years

Don't just take our word for it, check out our reviews and see what our customers have to say about the Gateway Auto experience.

Over 400+ 5 Star Reviews
More than 400 customer-submitted 5-star reviews
"They were awesome.  My car was repaired and back to us within a week of an accident.  They detailed the car at no extra cost to us."

Diane Stanton

Collision Center

"I got my bumper replaced after a fender bender and it now looks better than ever. Employees were nice and professional"

Sydney Meier

Collision Center

"I had some pretty significant hail damage and the team at Gateway took care of me and my cars needs. Such friendly works."

Edwin Iraheta-Retana

Collision Center

"Gateway repaired my SUV after some body damage and did a wonderful job. The people I dealt with were friendly and professional and the work was done well and on time. They even cleaned the car inside and out."

Darren Powell

Collision Center